Privacy Policy

    At Go Escapio, we understand the value of our customers' privacy and take extensive measures to protect and maintain the personal information shared with us. We are dedicated to safeguarding your personally identifiable information through responsible handling and the implementation of appropriate technical and organizational security measures.

    We want to assure you that we adhere to strict standards to protect your privacy across our Sales Channels. This policy details the types of personal information collected on our website, how this data is used, processed, and safeguarded, and how users can exercise their rights concerning their personal information.

    This Privacy Policy applies to GoEscapio.in, Go Escapio’s company pages, communications, and services, including off-site services such as our email communications, customer care and support, and the 'Contact Us' and 'Share On' plugins on our digital platforms.

    By using or accessing our website or other sales channels, you agree to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing our website or other sales channels.

    Please note that this Privacy Policy does not cover any third-party websites, mobile sites, or mobile apps, even if they are linked to our website. The information and privacy practices of Go Escapio’s business partners, advertisers, sponsors, or other sites linked to our platform may differ significantly from this Privacy Policy. We recommend that you review the privacy statements and policies of any third parties with whom you interact.

    1. What Personal Data shall we collect?

    a. We collect the following personal and sensitive information from you when you transact through us:

    1. Name, gender, age, and date of birth
    2. Contact information such as address, email, and mobile phone number
    3. Country of residence
    4. Payment details like Credit Card/Debit Card details along with their expiry date (billing address in case of international debit/credit card)
    5. Passport number & frequent flyer number (wherever needed)
    6. Postings or messages on any blogs, forums, platforms, wikis, or social media applications of Go Escapio and Go Escapio’s third parties
    7. IP address, browser type and language, and access times
    8. Information in any complaints you make
    9. Details of how you use our products and services
    10. Recording of telephone calls to our representatives and call centers
    11. Details of how you like to interact with us (through email, SMS, or WhatsApp) and other similar information relevant to our relationship

    b. The personal data we collect may also include 'sensitive' or 'special categories' of personal data such as details about your:

    1. Dietary requirements (for example, while providing your meal preference during flight/hotel bookings)
    2. Health (so that we can make it easy for you to access our buildings, products, and services, and/or any special assistance required by you)
    3. Sexual orientation (if you provide us with details of your spouse or partner)

    If you choose not to provide the requested information or object to our processing of it, we may be unable to fulfill your instructions or continue offering some or all of our services to you (including services to our clients). This may also affect the personal information of other customers, users, or travelers associated with you.

    If you provide us with personal information about individuals other than yourself, you confirm your agreement

    1. To inform the individual about the contents of this Privacy Policy
    2. To obtain any legally required consent from them for the collection, use, disclosure, and transfer (including cross-border transfer) of their personal information, in accordance with legal and regulatory requirements.

    c. Personal information of child:

    Our services are not intended for users under the age of 16 (Permissible Age), unless allowed by applicable local laws. We do not knowingly collect personal information from or market to individuals under the Permissible Age. If we discover that personal information has been submitted by someone under the Permissible Age, we will immediately delete the account and any related information. If you believe we might have information from or about someone under the Permissible Age, please contact us.

    d. We use third party services/bots to capture the following additional information

    1. Analytics
    2. Infrastructure monitoring Geographic position, unique device identifiers for advertising
    3. Location-based interactions: Geographical locations
    4. Unique device identification: This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

    2. How do we collect Personal Data?

    1. Directly: We collect personal data directly from individuals through various means, including but not limited to registrations or guest accounts for booking travel services, business cards, online forms on our website, records of previous requests or reservations, newsletter subscriptions and preference center registrations, and visits to our offices. Additionally, we may collect personal data directly when establishing a business relationship, providing professional services through a contract, or through our hosted software applications.
    2. Indirectly: We obtain personal data indirectly from various sources, including but not limited to travel agents, other travel websites, social media, authorized representatives who seek travel services on behalf of others, and our clients. We may incorporate this personal data into our customer relationship management records to better understand and serve you, or to fulfill legal obligations.
    3. Public sources: Personal data may be collected from public sources, such as news articles and internet searches.
    4. Social and professional networking sites: If you register or log in to our websites using social media accounts (e.g., LinkedIn, Google, or Twitter) to authenticate your identity and link your social media login information with us, we will collect the information or content necessary for registration or login that you have authorized your social media provider to share with us. This information may include your name and email address, and, depending on your privacy settings, additional details about you. Please review the privacy controls on the relevant social media service to manage how much information is shared with us.
    5. Business clients: Our business clients may engage us to provide products or services, which involves sharing personal data they control as part of that engagement. Our services may also include processing personal data under our clients' control through our hosted software applications. All such processing will be governed by Go Escapio's client privacy policy.

    3. What lawful reasons do we have for processing Personal Data?

    We may rely on the following lawful bases for processing your personal data to operate our business and provide our products and services:

    1. Contract: We may process personal information to fulfill our contractual obligations with you (the data subject) or our client (the data controller). Please refer to the 'Go Escapio for Business (Corporate)' section for more details.
    2. Consent: We may rely on your freely given, specific, informed, and unambiguous consent that you provided at the time you shared your personal information with us for one or more specific purposes.
    3. Legitimate interests: We may rely on legitimate interests if we have determined that the processing is fair, reasonable, and balanced.
    4. Legal obligations: We may process personal information when it is necessary for the legitimate interests pursued by the controller or a third party, provided that these interests are not overridden by the data subject's interests or fundamental rights and freedoms, particularly where the data subject is a child.

    4. How will we use/process your personal data?

    a. We do not sell or share any of the information mentioned above without your consent. The information we collect from you is used for the following purposes:

    1. For the purpose of fulfilling services, including travel reservations and bookings for you and any individuals whose information you have provided.
    2. Information like Credit Card/Debit Card, Expiry Date, and Net Banking Details that we store, in case a customer opts for it, are in adherence to PCI Compliance and are stored in an encrypted form in a segmented zone. We do not store CVV details. These details may also be processed with the help of certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
    3. Information such as your mobile number, email address, and postal address may be used for promotional purposes unless you choose to opt out.
    4. To manage and respond to any request you submit through our website.
    5. To meet legal and regulatory requirements.
    6. Promoting our professional services, products, and capabilities to current and potential business clients and customers.
    7. Sending invitations and providing access to guests attending our events, webinars, or sponsored events.
    8. Personalizing online landing pages and communications based on your interactions with us and our affiliated companies, tailored to what we believe would be of interest to you.
    9. To effectively communicate with you through SMS, emails, or WhatsApp.

    If you choose not to share this information, you can still visit our website, but certain options or services may be unavailable to you.

    b. How we use Cookies?

    Generally, you can visit our website without identifying yourself or providing any personal information. We track the internet addresses of the domains from which visitors come and analyze this data for trends and statistics, but individual users remain anonymous.

    Some of our web pages use cookies to provide you with customized information when you return to our website. Cookies are identifiers that websites send to your browser to make your next visit easier. You can set your browser to notify you when a cookie is sent, allowing you to choose whether to accept it. The information we collect and analyze is used to enhance our service to you.

    5. With whom do we share your Personal Data?

    In connection with the purposes outlined in the 'How We Use/Process Personal Data' section above, we may disclose details about you to:

    1. Travel service providers, including travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers, and other related service providers.
    2. Suppliers of IT solutions and products that help us provide services to you, such as external data hosting and monitoring providers and communication service providers.
    3. Competent authorities, including auditors, courts, and regulatory bodies, as required or authorized by applicable law, to ensure compliance with our legal and regulatory obligations.
    4. Credit reference agencies or other third-party organizations, such as CyberSource and PayPal, that assist us in making credit decisions or conducting risk checks to reduce fraud.
    5. Other organizations to whom we may transfer our rights and/or obligations under the terms agreed upon between Go Escapio and the respective organization.
    6. Any other person or organization following a restructure, sale, or acquisition of any member of Go Escapio, provided they use your personal information for the same purposes as we did.
    7. The analytics service providers which with whom the data may be shared are:
      Google Analytics, Facebook Ads conversion tracking, Google Tag Manager, Datadog, Adara
      Crashlytics - Geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service
    8. Additionally, other members of Go Escapio or third parties that may reasonably need access to your personal data in order to provide services to you. Specifically, we use third-party service providers to display ads on our behalf across the Internet and sometimes on this site. These providers may collect anonymous information about your visits to our website and your interactions with our products and services. They may also use this information, along with data from other websites, to target advertisements for goods and services. This anonymous information is gathered using a 'pixel tag,' a standard technology used by many major websites. No personally identifiable information is collected or used in this process. These third parties do not have access to your name, phone number, address, email address, or any other personal details that could identify you.

    Our website features various blogs, forums, wikis, and other social media applications or services (collectively referred to as 'Social Media Applications') that allow you to share content with other users. Any personal data you contribute to these Social Media Applications can be read, collected, and used by other users of the application. We have limited control over these users, so any information you share may not be handled in accordance with this privacy policy.

    6. Where do we transfer (cross boarder transfer) your Personal Data?

    Information we hold about you may be transferred to countries:

    1. Where we do business
    2. Which are linked to your engagement with us
    3. From which you regularly receive or transmit information
    4. Where our third parties conduct their activities
    5. We may share non-personal, anonymized and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.

    7. How we protects your Personal Data?

    We have implemented appropriate technical and organizational measures to protect your information and prevent unauthorized access. These safeguards are designed based on the sensitivity of the information we collect, process, and store, as well as current technology standards. We adhere to widely accepted industry standards to protect your personal information both during transmission and once it is received. Our third-party payment gateway and processing providers are PCI-compliant, ensuring they meet the industry standards for security.

    However, we cannot assume liability for any disclosure of your information due to transmission errors, unauthorized access by third parties, or other factors beyond our control. You play a crucial role in keeping your personal information secure. If we receive instructions from your registered email ID or username, we will assume that you have authorized those instructions.

    8. What are your data Protection Rights?

    Your data protection rights are highlighted below:

    1. Right to Access - You may request us to confirm whether we are processing personal data about you and, if so, to provide more detailed information.
    2. Right to Correction - You may request that we correct our records if you believe they contain incorrect or incomplete information about you.
    3. Right to Erasure - You may request that we erase (delete) your personal data after you withdraw your consent to process it or when it is no longer needed for the purpose it was originally collected. We will erase your personal data, subject to applicable data retention requirements, regulations, guidelines, and laws necessary to fulfill our legal and regulatory obligations. Please note that even after your request for account or data deletion is completed, we will retain transactional data to comply with our legal obligations.
    4. Right to Processing Restrictions - You may request that we temporarily restrict the processing of your personal data if you contest its accuracy, prefer to limit its use rather than have it erased, or need us to preserve it for you to establish, exercise, or defend a legal claim. This temporary restriction may be applied while we verify whether we have overriding legitimate grounds to continue processing it. You can also ask us to notify you before we lift the temporary restriction on processing.
    5. Right to Data Portability - You may request the portability of your personal data, which will be limited to transferring information related to your customer profile and transaction records to another data controller.
    6. Automated Individual Decision-Making - You may request that we review any decisions made about you based solely on automated processing, including profiling, if these decisions have legal effects or significantly impact you.
    7. Right to Object to Direct Marketing Including Profiling - You may object to our use of your personal data for direct marketing purposes, including profiling. We may need to retain minimal information to ensure that we can honor your request to stop marketing to you.
    8. Right to Withdraw Consent - You may withdraw your consent for one or more specified purposes for processing your personal data. This will not affect the legality of any processing conducted before you withdrew your consent. However, it may result in Go Escapio being unable to provide certain products or services to you.

    We may need to request specific information from you to verify your identity and confirm your right to access your information or exercise any other rights. This process helps ensure that personal data is not disclosed to unauthorized individuals. There is no fee for making a request unless it is deemed clearly unfounded or excessive. Depending on the circumstances, we may not be able to fulfill your request based on other lawful grounds.

    9. How long shall we retain/ dispose your Personal Data?

    We seek to ensure that we only keep your personal data for the longest of:

    1. The duration required for the relevant activity or services.
    2. Any retention period mandated by law
    3. The period during which litigation or investigations might arise concerning the services.

    Please note: Even after your account is terminated, we retain your transactional data for as long as we have a legitimate purpose to do so (in accordance with applicable law). This includes assisting with legal obligations, resolving disputes, and enforcing our agreements. We may continue to retain and disclose such data in accordance with this Privacy Policy after your account has been closed

    10. Changes to this privacy statement:

    Occasionally, we may update this statement. When we do, we will publish the changes on this website. If you do not agree with these changes, you may choose to discontinue your use of our website

    11. How to contact us, request access to your personal data or contact us with questions or feedback?

    If you have any questions, comments, or complaints, or if you wish to access or correct your personal data if you believe it is inaccurate, please contact us at sales@goescapio.in

    Annexure A: Cookie Notice

    This website uses cookies to enhance the user experience, ensure effective functionality, and occasionally provide marketing information or advertisements, either directly or through third-party vendors.

    To offer you a more personalized and responsive service, Go Escapio needs to remember and store information about your use of this website. This is achieved through small text files called cookies. Cookies contain limited amounts of information and are downloaded to your computer or other device by the website’s server. Your web browser then sends these cookies back to the website on subsequent visits, allowing it to recognize you and remember details such as your user preferences. More detailed information about cookies can be found below.

    By using this Website, you agree to Go Escapio's use of cookies as described in this Cookie Notice.

    What cookies do Go Escapio use and why?

    Some cookies used by Go Escapio are essential and cannot be disabled, as they are necessary for you to navigate the website and use its features, such as accessing secure areas intended for registered users. If you do not wish to allow these essential cookies, you may choose to stop using the Go Escapio website.

    Go Escapio also employs functional cookies to remember your choices and tailor the site to your preferences, such as your language or region, or to recognize if you have already completed a survey. This information is typically anonymized and is not used for any other purpose.

    Go Escapio and its service providers use analytical services to assess the effectiveness of Go Escapio content, understand user interests, and improve website functionality. This information is used for statistical purposes only and is not intended to personally identify any user. However, if you have registered and signed in to the website, Go Escapio may combine this data with information from web analytics services and cookies to analyze your usage of the site in greater detail.

    How to control cookies?

    By using this website, you consent to Go Escapio placing cookies on your computer or device as described above. Please note that removing or blocking cookies may affect your user experience and some parts of the website may become inaccessible.

    Browser controls

    Most browsers allow you to view and manage the cookies stored on your device. You can delete cookies individually or block cookies from specific or all websites. However, deleting all cookies will remove any preferences you have set, including your choice to opt out of cookies, as this preference requires its own cookie. Additionally, this may result in some services becoming unavailable.

    Managing Local Shared Objects

    A local shared object is similar to other browser cookies but can store different types of information. These cookies cannot be managed using the standard methods mentioned above. Our website uses local shared objects to store user preferences for media player functionality, and without them, some video content may not play properly.

    Social buttons

    The website includes 'social buttons' that allow users to share or bookmark web pages. These buttons link to third-party social media sites, which may log information about your activities on the Internet, including on this website. Please review the terms of use and privacy policies of these third-party sites to understand how they use your information.

    External web services

    Go Escapio occasionally uses external web services on this website to display content, such as images, videos, or polls. Similar to social buttons, Go Escapio cannot prevent these external sites or domains from collecting information about your use of the embedded content.

    Email Communications

    Go Escapio may update this Cookie Notice periodically at its discretion. When changes are made, the revision date at the top of this page will be updated, and the revised notice will take effect from that date. We encourage you to review this Cookie Notice regularly to stay informed about how we use cookies.

    Go Escapio may use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications. This helps us make our communications more relevant and engaging. If you prefer not to have Go Escapio track your interactions with these emails, you will need to unsubscribe, as tracking is necessary for sending these communications. Registered subscribers can unsubscribe by following the instructions in the emails received from Go Escapio.